How can we help?
Search common questions or browse by topic below.
Getting started
I ran a free check. What's next?
Your exposure report shows which people-search sites list you. From there you can start Patrol for $19.99/month to have us file, chase, and verify opt-outs with each listed site, or review the removal guides yourself for free.
Why do you only need my name and city?
People-search sites index public records using a name, city, and state, so that is usually enough to find your listings. Adding an age or previous city can improve matching, but it is never required.
Are removals permanent?
Most broker sites can relist you from public records over time, which is why Patrol re-checks monthly and re-files automatically if a listing comes back. A one-time removal without monitoring is not permanent.
What is breach monitoring?
We check your email against Have I Been Pwned (HIBP) and tell you which breaches included it. Breach monitoring does not remove leaked data; it only alerts you so you can change passwords or take other action.
Can I search for a family member?
Not right now. Every search requires the self-authorization box, so we only run checks and file removals for your own information.
Your report
How do I fix a wrong match (Not you?)
Every listing on your report has a "Not you?" option. Marking a listing this way removes it from your active count and tells us to skip it during Patrol, without affecting the rest of your report.
Why do some sites say 'could not check'?
Some broker sites block automated checks, change their layout, or are temporarily unavailable. We retry those sites on the next scheduled check rather than guessing at a result.
What does 'Same database as a confirmed site' mean?
Many people-search sites are run by the same company or resell the same underlying data. When one confirmed listing shares that source with another site, we flag the family so you understand why a removal from one may affect the other.
How do I run a new search?
Sign in and use "Run a new search" from your dashboard. Patrol subscribers get this automatically every month; a free check can be re-run any time.
Why did my listing count change between checks?
Counts move as sites add or remove pages, as our removal requests take effect, or as a listing you marked "Not you?" is excluded. The report timeline shows what changed and when.
Your account
How does the verification link work?
We send a magic link to your email instead of a code. Click it to open your account; the link expires after 24 hours, and you can request a fresh one any time from the sign-in page.
How do I sign in later?
Use Google sign-in or request a new magic link to your email. There is no password to remember.
How do I change the email on my account?
Email support@myprivacyagent.com from your current account email with the new address, and we will update it after confirming it's you.
How do I delete my account and data?
Email support@myprivacyagent.com to request deletion. We will cancel any active subscription first, then remove your account and stored scan data.
Billing & Patrol
What does Patrol include?
Patrol files opt-out requests with the people-search sites in your report, follows up with each provider, verifies removal with proof, and re-checks your listings monthly, plus HIBP breach monitoring.
How much does it cost?
Patrol is $19.99 per month for one adult. There is no free trial, and you can cancel any time from Settings.
How do I cancel?
Go to Settings → Billing and cancel from the Stripe billing portal. Cancellation takes effect at the end of your current billing period.
Do you offer refunds?
Email support and we'll sort it out.
Where do I see my plan and invoices?
Go to Settings → Billing in your dashboard to see your current plan and open the Stripe billing portal for invoices and payment methods.
How removal works
How long do removals take?
Most people-search sites process a request in 3 to 14 days. A smaller number of sites can take several weeks, and Patrol keeps checking until each request is confirmed.
Do I have to click confirmation links from brokers?
Some sites email a confirmation link as part of their opt-out process. When one arrives, we let you know so you can confirm it; we never click it on your behalf without telling you.
What counts as 'verified removed'?
We re-open the listing page after a request and only mark it removed once the page no longer shows your listing. We keep that proof so you can see what we checked.
What if a listing comes back?
If a site relists you, Patrol re-files the opt-out automatically on your next monthly check and tells you it happened.
Which sites do you cover?
See the full list of people-search and broker sites we monitor and file with on our removal guides page.
Browse removal guidesData brokers & privacy
What are people-search sites and how do they get my information?
People-search sites compile information from public records, such as property, voter, and court records, along with data purchased from other brokers, and publish searchable profiles that anyone can view.
Why prioritize public people-search sites?
Public people-search listings are the easiest source for anyone to look up your address, relatives, and phone number, which is why removing them has the biggest impact on your day-to-day exposure.
How does my data show up in Google?
Search engines index public people-search pages the same way they index any other web page, so a listing on a broker site can also appear directly in search results for your name.
Can I remove my listings myself?
Yes. Each site has its own opt-out process, and our removal guides walk through the steps for each one.
Browse removal guidesIs the data you collect about me safe?
See our Privacy Policy for the full detail on what we collect, how we use it, and how it's protected.
Read the Privacy PolicyWe're here to help.
We are here to help
Email support@myprivacyagent.com and a real person answers within one business day.